Terms and Conditions
Shipping & Delivery
When an order is placed and paid, you will receive an order confirmation to your email. Your order will be sent to the address given when placing the order. Orders are processed and sent out within 2 business days, ie. Monday through Friday. Orders within Sweden are sent with Posten AB (Swedish Post). International orders are sent with UPS. Delivery times may vary and depend on destination.
Normal delivery times:
Sweden: 2 - 4 business days
Europe: 3 - 7 business days
0 - 999 SEK / 68.00 SEK
1000 SEK > / Free shipping
EU/ European Union
0 – 119 EUR / 12 EUR
120 EUR > / Free shipping
Returns, Replacements & Refunds
If you for any reason would like to return or replace a purchased item, you need to contact us through our contact form within 7 days from delivery in Europe or within 14 days in Sweden (Distans- och hemförsäljningslagen (SFS 2005:59))
For a full refund, excluding shipping charges, items must be in their original condition, un-used, with all labels and tags attached. Shipping charges are non-refundable. In case of returns, all shipping costs are paid by the customer unless the item has been damaged before or during delivery, or there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where the package cannot be traced. We will not accept delivery of parcels without postage paid. Any returns without postage paid will be refused and returned to sender at his/her costs. If your package is damaged when being delivered, you need to report this to the courier on sight.
Privacy & Security
We respect and value your privacy and integrity. Hence, no personal information given will be sold, given or transferred in any way to a third party. However, by using this site you give CLWR your consent and the right to use your information internally and for marketing purposes. You have the right to take part of the registered information about you, upon request. If the information should be found to be incorrect, incomplete or inaccurate, you have the right to demand that the information is corrected or deleted. All payments are handled over secure connections with our PSP. No credit card information is passed or handled on our servers. This information is entered on secure pages hosted by our Payment Service Provider, DIBS.
How does CLWR use the information you provide?
If you give us your personal information when purchase online or submit to our news letter, then with your consent, CLWR will use this information to keep you informed of our special events or promotions, or to communicate with you about your order if you have placed an online order.
An order is placed by adding an item to the cart and then proceeding with the checkout process. Once the checkout process is complete, the browser will redirect the customer to a secure page for payment.
Payment, Pricing & Promotions
All payments are handled over secure connections with our PSP. No credit card information is passing or handled on our servers, but only our Payment Service Provider. The prices shown are the current prices. Prices include 25% VAT.
You are entitled to remove your name from CLWR marketing list at any time by contacting our customer service at firstname.lastname@example.org. If you are registered with CLWR on our website and would like us to remove you from our marketing list, please follow the link in the newsletter in the bottom saying unsubscribe link.